Refund Policy

1. Directory Application Fee ($79)

Before review begins

If you request a refund within 48 hours of payment and your application review has not yet started, you are entitled to a full refund of the $79 application fee.

After review begins

Once your application has entered the review process, the $79 application fee is non-refundable. This is because the fee covers the time and cost of independent review, which begins upon submission.

If your application is declined

If your application does not meet our 85/100 threshold and is declined, the application fee is not refunded. You will receive a written report with your scores and specific feedback on areas for improvement. You are welcome to reapply after addressing the identified issues.

2. How to Request a Refund

To request a refund, please email info@neurovetted.com with:

• Your full name and the email address used for payment.
• The service you purchased and the date of purchase.
• A brief explanation of why you are requesting a refund.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment method and financial institution.

3. Exceptional Circumstances

We understand that life happens. If you are experiencing an exceptional circumstance (such as a medical emergency or bereavement) that prevents you from proceeding with a service, please reach out to us directly. We will review your situation on a case-by-case basis and do our best to be fair and compassionate.

4. Legal Entity

Neurovetted is a brand operated by Unqualified Opinion Store, a sole proprietorship registered in Canada and owned by Dana Skalin. All payments, refunds, and financial transactions are processed under Unqualified Opinion Store. If your payment processor or bank statement references this name, it refers to Neurovetted.

5. Contact

Questions about a payment or refund? Email us at info@neurovetted.com. We're here to help.